Refund policy

Effective Date: September 6, 2026

At Neestora, we want you to be satisfied with your purchase.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item should be returned with its original packaging where applicable.

  • The product must not be damaged due to customer misuse.

  • Proof of purchase may be required.

Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, safety, or other applicable legal reasons.

Examples may include products that have been opened, used, altered, or cannot reasonably be resold due to hygiene or safety considerations.

How to Request a Return

Before sending an item back, contact us at:

luqman4504542@gmail.com

Please include:

  • Order number

  • Customer name

  • Reason for return

  • Photos of the product when requested

Do not send a return to the warehouse address unless our customer service team provides return instructions.

Return Shipping

Unless the product is defective, damaged, incorrect, or otherwise covered by applicable law, the customer may be responsible for return shipping costs.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us as soon as possible at luqman4504542@gmail.com with your order number and photographs of the item and packaging.

We will review the issue and provide an appropriate solution where applicable.

Refunds

After we receive and inspect an approved return, we will process the applicable refund.

Approved refunds are generally issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges may be non-refundable unless required by law or the issue resulted from our error.

Exchanges

If you need an exchange, contact us at luqman4504542@gmail.com Exchanges are subject to product availability.

Contact

Neestora
235 Boyd Ave, FL 1
Jersey City, NJ 07304-1103
United States

Email: etechshopify4@gmail.com